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Below is a copy of the conversation with apparently their owner Quincy Info at Thank you for choosing to chat with us. An agent will be with you shortly. Info at You are now chatting with Quincy. Bob at Does anyone respond to emails?
I may need to charge back my purchase Quincy at Hello and welcome! My name is Quincy and I am your support specialist. What may I help you with today? Quincy at Hi Bob Quincy at Yet this is the 1st time you have opened a chat? We have been online since 10am answering chats Bob Quincy at Please explain the issue you are having Bob at Did you download and install the media from us?
No you didnt Bob at I am in your account now Bob at You didnt even download the media file we provide you with Quincy at So Quincy at License key activates flawlessly Quincy at You probably just took the key and inserted it into Office that came preinstalled on your machine Bob at I alrady have the program loaded.
I do not want to loose my emails Quincy at Office vs Office Quincy at Well you dont have a choice Bob at I entered it into Office Pro Quincy at If you want to keep Office Quincy at I have Office pro Bob at I told you the problem and the solution Quincy at You need to actually install the media you bought from us Quincy at I will charge back my card.
Moot point Quincy at I am having my team in india come after your domain Bob at Your website is poverty Quincy at You probably do like k in revenue a year Bob at I will jsut show them this conversation and they will all be removed Quincy at You are essentially going to ahve to change your company name at this point Quincy at Your key matches your media Quincy at I refunded you by the way Quincy at You take care Info at Thank you for chatting with us.
Complaint Type: So,she called customer service next day after purchase and the number was not in working order. She called the number associated with the credit card purchase from our business bank account and that number wasn't working either. She then went back onto website to try the "live chat" option to get a phone number to call customer service and received a very very rude foul mouthed "live agent" that was combative and cussing her out via live chat.
I have screen shot the messages, if need to see The Live agent then called my cell phone and was cussing and saying he was going to give us a refund then and we would have nothing. It took several hours for the activation key to be provided, because the website states that it must contact you to validate that you are a real consumer before sending the activation key.
The call would come within 30 minutes. I did not and it was a Sunday so I went on with my day and found another solution to my problem. I requested a refund.
Three hours later, I received an email with instructions to find the validation key. Because I no longer have the original packaging for my laptop, I either have to pay someone else to use a recovery tool to extract the product key or go another route.
I chose another route. The next day June 11 , I received a phone call from the phone number associated with the bu Expand Complaint Details Complaint Type: And they are never available through internet, by phone or email to help me download the program which they changed to another that I did not ask for. I have been trying since May Then the connection was cut and no more communication!
It said they were off line not available, and the phone the same thing. They were to be open to 6 It was 3 in the afternoon. I think I've been scamed! BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
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